Shipping & Returns Policy
This Shipping & Returns Policy applies to all purchases made on babyclothespnmh.com. By placing an order, you agree to the terms outlined in this document. Kai Tai Limited is committed to providing clear and fair policies for shipping and returns. This document explains how shipping works, how returns are handled, and how refunds are processed.
Shipping Policy
Kai Tai Limited ships products to addresses within the regions served by babyclothespnmh.com. Shipping timelines are standard and depend on the destination and the carrier. Kai Tai Limited does not guarantee specific delivery dates. Orders are processed on business days. Once an order is shipped, a tracking number is provided to the customer via email. Shipping costs are calculated at checkout and are non-refundable. The customer is responsible for providing accurate shipping information. Kai Tai Limited is not responsible for delays caused by carriers, customs, or incorrect addresses. Once an order leaves the warehouse, the risk of loss passes to the customer. The customer must inspect the package upon delivery and report any issues within the specified timeframes.
Returns Policy
Kai Tai Limited offers a strict 14-day no-reason return policy. The 14-day period begins on the date of delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. All tags and labels must be attached. The customer must initiate the return within the 14-day window. Returns initiated after 14 days will not be accepted. No exceptions are made. Return authorization is required. Unauthorized returns will be refused. The buyer completely bears all return shipping costs. Kai Tai Limited does not provide prepaid return labels. The customer must bear all return shipping costs and any customs fees or import taxes.
Refund Policy
Once a return is received and inspected, Kai Tai Limited will process a refund. The refund arrival time is at least 14 days from the date the return is approved. This means the customer should allow a minimum of 14 days for the refund to appear on the original payment method. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The customer must check local regulations. Kai Tai Limited complies with all applicable laws. Refunds are issued to the original payment method only. Shipping costs paid at checkout are not refunded. The buyer bears return shipping costs, and these costs are not reimbursed. Refunds are issued in the same currency as the original purchase.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. The customer must contact Kai Tai Limited at [email protected] within 7 days of receiving the item. The customer must provide photographic evidence of the damage or defect. If the claim is approved, Kai Tai Limited will provide instructions for return or replacement. Claims submitted after 7 days will be denied. The customer bears return shipping costs for damaged or defective items unless local law requires otherwise.
Non-Returnable Items
Items that are not eligible for return are those that are used, damaged by the customer, missing original packaging, or missing tags. Items that are not in their original condition are non-returnable. Kai Tai Limited does not accept returns for items that have been washed, worn, altered, or damaged after delivery. Kai Tai Limited does not list specific product categories as non-returnable beyond these generic conditions. All returns must meet the eligibility criteria stated in the Returns Policy. Items that do not meet these criteria will be rejected.
Return Process
Follow these steps to return an item:
1. Contact Kai Tai Limited at [email protected] within 14 days of delivery to request a return authorization. Provide your order number and the reason for return.
2. Wait for a return authorization confirmation from Kai Tai Limited. Do not ship the item without authorization.
3. Package the item securely in its original packaging with all tags attached. Include a copy of the order confirmation or return authorization.
4. Ship the package to the following recipient: The recipient must be Kai Tai Limited, the contact phone is +852 5411 0082, and the specific return address is 2/F, Kai Tin Shopping Centre, 50 Kai Tin Road, Lam Tin.
5. The buyer completely bears all return shipping costs. Use a trackable shipping service. Kai Tai Limited is not responsible for lost or damaged return packages.
6. Send the tracking number to Kai Tai Limited at [email protected].
7. Once the return is received and inspected, Kai Tai Limited will process the refund. The refund arrival time is at least 14 days as stated in the Refund Policy.
Contact Information
For questions about shipping or returns, contact Kai Tai Limited at [email protected]. The company phone is +852 5411 0082. The company address is 2/F, Kai Tin Shopping Centre, 50 Kai Tin Road, Lam Tin.